ISO 9001 is supported by 8 Principles of TQM. They have actually been the assisting concepts for the most popular quality standard; ISO 9001. However they're also useful resources for any management professionals who wish to implement or enhance their existing quality management programme.
Just as you 'd anticipate, consumer focus is the very first concept: just where it needs to be. It covers both customer requirements and customer support. It stresses that a service ought to comprehend their consumers, exactly what they need and when, whilst attempting to meet, however ideally go beyond... [...]